QENSIO is specialized in the quality of service measurement of domestic and international postal services, which we perform independently on behalf of our customers.
Our services cover all relevant quality of service measurements of postal products, with a particular emphasis on the following:
- Performance of national and international measurements of letter and packet mailings for:
- Measurements of transit time
- Measurement of damage rates
- Measurements of loss / substantial delays
- Quality assessment of internal operational and logistic processes
- Quality assessment of competitors in a liberalizing market environment
- Tailored solutions for large volume mailers
Commissioned by Deutsche Post DHL (PDF)...